At Opalviva™, we believe a great driving experience begins long before your product arrives. From careful order preparation to reliable delivery, we are committed to making every step of your shopping journey simple, transparent, and convenient.

This Shipping Policy explains how we process, ship, and deliver your automotive accessories.

---

Our Shipping Approach

Opalviva™ focuses on creating practical, modern vehicle solutions designed for everyday drivers.

To provide customers with quality products while maintaining efficient operations, orders may be fulfilled through trusted production partners and international distribution centers.

This fulfillment model helps us:

🚗 Provide innovative automotive accessories at accessible prices

📦 Maintain reliable product quality through trusted suppliers

🌎 Improve delivery efficiency across different regions

✨ Reduce unnecessary inventory and support a smarter supply process

We appreciate your understanding as we work to deliver thoughtfully designed products directly to you.

---

1. Order Processing & Shipping Costs

Every Opalviva™ order goes through careful preparation before shipment.

Order Processing Time:

Please allow 2–5 business days for order verification, quality inspection, packaging, and shipment preparation.

During high-volume periods such as holidays, promotional events, or seasonal sales, processing times may require additional time.

Shipping Fee:

Shipping costs are calculated based on your order details and destination during checkout.

Any applicable shipping charges will be clearly displayed before completing your purchase.

---

2. Estimated Delivery Time

Because Opalviva™ products may be shipped from different fulfillment locations, delivery times can vary depending on destination and shipping conditions.

Please note that delivery estimates are approximate and do not represent guaranteed arrival dates.

Factors such as carrier delays, weather conditions, holidays, and customs processing may affect delivery times.

We appreciate your patience while your order makes its way to you.

---

3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please keep in mind:

📍 Tracking details may require 1–3 business days to become active after shipment

📍 Some carriers update tracking information at different stages of transportation

📍 A temporary lack of updates does not necessarily mean your package has stopped moving

Your order remains in transit while tracking information is being updated.

---

4. Customs, Duties & International Fees

For international shipments, orders may be processed under different customs arrangements depending on the destination country.

Customers are responsible for any applicable:

• Import duties
• Taxes
• Customs clearance fees
• Local government charges

Opalviva™ is not responsible for delays caused by customs inspections or regulations outside of our control.

Customs policies vary by country, so we recommend checking local requirements before placing an international order.

---

5. Order Changes & Cancellations

We begin preparing orders shortly after purchase to ensure faster fulfillment.

If you need to update your shipping information or request a cancellation, please contact our support team as soon as possible at:

service@opalviva.com

Requests must be submitted within 12 hours of order placement.

Once your order has entered processing, packaging, or shipment preparation, changes or cancellations may no longer be available.

---

6. Damaged, Missing, or Lost Packages

Your satisfaction is important to us, and we want your Opalviva™ experience to be smooth from purchase to delivery.

Damaged Products

If your package arrives damaged:

• Please contact us within 72 hours of delivery
• Include photos of the package and product condition
• Our team will review the issue and provide an appropriate solution, including replacement assistance when applicable

Lost Packages

If the shipping carrier confirms that your package has been lost during transit:

• Contact our customer support team
• We will work with the carrier to investigate the shipment status
• A replacement solution may be provided after confirmation

---

Customer Support

If you have any questions about shipping, delivery status, or your order, please contact us:

Wuhan Yuemo Health Management Co., Ltd.
Brand: Opalviva™
Email: service@opalviva.com

Thank you for choosing Opalviva™.

We are dedicated to delivering smart automotive solutions that make every journey more comfortable, organized, and enjoyable.