Return & Refund Policy
Company Name: Wuhan Yuemo Health Management Co., Ltd.
Email: service@opalviva.com
At Opalviva™, customer satisfaction is at the center of everything we do. We want you to feel confident when choosing our automotive accessories, and this Return & Refund Policy explains how returns, replacements, and refunds are handled.
1. Return Period & Eligibility
We offer a 30-day return window. Customers may request a return within 30 days after receiving their order.
To qualify for a return, the product must meet the following requirements:
✔ The item must be in its original condition
✔ The product must be unused and free from damage caused after delivery
✔ All original packaging, accessories, and included materials must be included
✔ Proof of purchase or order information must be provided
Items returned without meeting these conditions may not be accepted.
2. How to Request a Return
To begin the return process, please contact our customer support team:
📧 Email: service@opalviva.com
Please include:
- Order number
- Product name
- Reason for return
- Photos or additional details if applicable
Once your request has been reviewed and approved, we will provide return instructions.
Important:
⚠️ Please do not send products back before receiving return authorization from Opalviva™. Unauthorized returns may not be processed.
3. Damaged, Defective, or Incorrect Orders
We carefully inspect products before shipment, but if your order arrives with an issue, we are here to help.
If you receive:
- A damaged product
- A defective item
- The wrong product
Please contact us as soon as possible after delivery with supporting information.
Our team will review the situation and provide an appropriate solution, which may include a replacement or refund.
4. Items Not Eligible for Return
Certain products or situations may not qualify for returns, including:
❌ Items damaged due to improper use or installation
❌ Products modified after delivery
❌ Items missing original packaging or accessories
❌ Clearance or promotional items where stated as final sale
❌ Shipping fees already paid during the original order
If you are unsure whether your product qualifies, please contact our support team before submitting a return request.
5. Product Exchanges
If you need a different product or replacement item, the easiest process is:
- Request a return for the original product
- Wait for return approval and inspection
- Place a new order for the desired replacement item
This allows us to process your replacement request more efficiently.
6. International Orders & Customer Rights
For customers purchasing from regions with specific consumer protection laws, additional return rights may apply according to local regulations.
For eligible European Union orders, customers may have the right to cancel or return purchases within the applicable legal cooling-off period.
Returned items must generally be:
✔ Unused and in original condition
✔ Returned with original packaging
✔ Accompanied by valid proof of purchase
7. Refund Process
Once your returned item arrives and passes inspection, we will send you a confirmation regarding your refund status.
If approved:
✔ Refunds will be issued to the original payment method
✔ Processing may take up to 10 business days
✔ Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us:
8. Return Shipping Information
Before returning any item, please contact Opalviva™ customer service to receive the correct return instructions.
Return shipments sent without prior approval may not be accepted.
Contact Us
If you have questions about returns, refunds, exchanges, or your order, our support team is ready to assist.
Company: Wuhan Yuemo Health Management Co., Ltd.
Brand: Opalviva™
Customer Support Email: service@opalviva.com
Thank you for choosing Opalviva™.
We are committed to providing reliable automotive solutions and a smooth shopping experience from purchase to support.